The main issue here is that talking to support about an issue is like banging your head against a brick wall.
They simply don't listen to us. I've had a couple of issues and it's always a painful experience trying to communicate with them. Whatever you say, their right you're wrong, no negotiation will be entered into. The last issue I had, simple glitch on a game, the guy just wouldn't have it, didn't want to know.
I play these things daily and have only just came back here, been on Bustabit and Bitsler for the last 6 months or so, just got so fed up trying to explain to this guy and being ignored, I just said to him in the end "look, there's a load of other sites and platforms for crypto gaming. If you're not gonna listen I'll just take my money to one of them"..... the guy just went "fine"
Probably lost a good few thousand over the last few months just because support refuse to listen.... you want to keep customers and have them spend here instead of one of the others... just listen to us when we have a problem.
Also it's clear that English is a second language to quite a few of the support people I spoke to, now that's fine, obviously I'm not arrogant enough to think everyone should automatically talk like me, but we do need a basic grasp and understanding of linguistics to be able to describe issues to you..... plus, and this may be cultural or just a personal thing with me, they automatically without asking call me "sir" or "dear".... I hate being called 'sir' I have not been knighted by the British empire and if they offered me a knighthood I would refuse, loathe the monarchy and I am not a sir...... and being called "dear" by a guy that doesn't know me is so patronising.
Basically you guys just need to be a load more customer friendly than you are and learn basic etiquette and common decency in conversation.
Thanks, Ian.
